In this episode of From Sala to Studio, we take one more step to smooth sailing business relationships.

Many business owners have to gracefully deal with scope creep and extra-demanding clients. No one wants to be a pushover, and rarely does anyone want to be known for terrible customer service.

In this episode, I share with you my 3-step process for managing challenging clients and where custom client service contracts fit in the relationship-building story.

🔗 Resources mentioned in this episode

• Abraham Lincoln’s unsent letter to Gen. George Meade (July 14, 1863)
• Stephen Covey, The 7 Habits of Highly Effective People (1989, reprinted 2020)

Now, over to you.

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