In this episode of From Sala to Studio, we take one more step to smooth sailing business relationships.
Many business owners have to gracefully deal with scope creep and extra-demanding clients. No one wants to be a pushover, and rarely does anyone want to be known for terrible customer service.
In this episode, I share with you my 3-step process for managing challenging clients and where custom client service contracts fit in the relationship-building story.
🔗 Resources mentioned in this episode
- Abraham Lincoln’s unsent letter to Gen. George Meade (July 14, 1863)
- Stephen Covey, The 7 Habits of Highly Effective People (1989, reprinted 2020)
I’d love to hear what you think. Click here to leave me a voicemail.
Prefer to write? Great! Leave me a note in the comments below.